Where can I find a retail store that sells Old
products? Click on the "Locate a Dealer" button to the left and enter your
zip code for retail stores near you.
Can I purchase product directly from the Merck Family's Old
if I am not a retail store owner? The Merck Family's Old World Christmas
is a wholesale distributor and can only sell product to retail store locations.
Please click on the "Locate a Dealer" link to the left to find retail stores near
Can I receive a catalog of Old World
Christmas products if I am not a
retail store owner? The Merck Family's Old World Christmas
is a wholesale distributor and is only able to send catalogs to qualified
retail store owners. If you desire a brochure containing photos of our figural
glass ornaments please contact a retail store near you and request a
Collector's Glass Ornament Checklist.
I've contacted dealers from your locator but they do not
have the item I am seeking. Can you help me find it? If you have tried
stores in your area and have not found what you seek please ask them to special
order it. If they do not offer this service you may email us at firstname.lastname@example.org
for a list of mail-order retailers that offer direct shipping to consumers.
I have a defective Old World
Christmas item. What should I
do? We apologize for your difficulties with the defective product. Please
contact the store where the items were purchased and ask about their refund/return policy.
Can I get replacement pieces for items that have been
broken or lost? Please contact a store near you, that carries our product,
for assistance. As a wholesale distributor we are unable to assist consumers
I have a product idea I'd like to share with the Merck
Family's Old World Christmas.
Who do I contact? Please email our product
development department at email@example.com